Contact Us

XOOM Energy is committed to providing the very best in service and support.
Please fill out the form below so that we may assist you with any questions or concerns.

 

Need to change your plan, renew your contract or update your contact information?

Visit us online at myxoomenergy.com and manage your energy on your time!

 

Contact Us Online

This information must be completed by the account holder and correspond to the information that XOOM Energy has on file. We will respond to you as soon as possible. * items are required.


Outage? Call your utility!

If you are experiencing a problem with your service, including an outage, downed lines, or if you smell gas, please contact your local utility immediately (phone numbers are listed below).

Pay Online

Visit the ‘My Account’ section and click the orange "Pay My Bill" button at the top of the page.  You can make a one-time payment with your debit/credit card or sign up to have your payment automatically drafted each month.

 

  My Account/Pay My Bill

  MyXOOM Texas Account


We accept Visa, MasterCard, and Discover

 

Learn more about how to read your monthly energy bill by visiting our How to Read Your Bill page.

 

Pay By Mail

Send your check or money order to one of the below addresses in your area.  Please make all checks and money orders payable to the corresponding LLC of your state.

California Customers

XOOM Energy California, LLC
Attn: Accounts Receivable
PO Box 650117
Dallas, TX 75265-0117

Georgia Customers

XOOM Energy Georgia, LLC
Attn: Accounts Receivable
PO Box 650117
Dallas, TX 75265-0117

Texas Customers

XOOM Energy Texas, LLC
P.O. Box 660133
Dallas, TX 75266-0133

 

Pay By Phone

Call us 24/7 at 888-997-8979 to make a one-time payment with your debit/credit card.

For Texas customers, call us at 833-355-XOOM (9666) to make a one-time payment with your debit/credit card.

We accept Visa, MasterCard, and Discover

Pay In Person

If you want to pay in cash, we accept payments at the following locations. Bill Account Number will be required.

Texas

California

Georgia

Auto Bill Pay

ALL recurring payments must be set up in our billing system with updated credit card information.  Visit us online at myxoomenergy.com and click "Pay My Bill".

For Texas accounts use our new online billing portal.

Additional Support

Customer Care

888-997-8979
Monday - Friday
8:00 a.m. - 11:00 p.m. (ET)
Saturday
9:00 a.m. - 7:00 p.m (ET)

Texas Residential Customers

833-355-XOOM (9666)
Monday - Friday
7:00 a.m. - 10:00 p.m. (CT)
Saturday
8:00 a.m. - 6:00 p.m (CT)

Texas Small Business Customers

833-355-XOOM (9666)
Monday - Friday
8:00 a.m. - 5:30 p.m. (CT)

Georgia Customers

855-203-3808
Monday - Friday
8:00 a.m. - 11:00 p.m. (ET)
Saturday
9:00 a.m. - 7:00 p.m. (ET)

Georgia customers: If your natural gas service is disconnected and you would like it reconnected, please call XOOM Energy Customer Care at 855-203-3808.

Chat Hours

Monday - Friday
8:30 a.m. - 5:30 p.m. (ET)

XOOM Energy
Attn: Customer Care
11208 Statesville Road, Suite 200
Huntersville, NC 28078

 

Enrollment Status and Document Upload

To check the status of your enrollment or if you need to upload documents to complete your enrollment, please follow the links below. For customers in Texas, please use the Enrollment Status for Texas Customers link.

 Enrollment Status

 Documents Upload

 Enrollment Status and Documents Upload for Texas Customers

 

Deposits

XOOM Energy
Attn: Deposits
11208 Statesville Road
Suite 200
Huntersville, NC 28078

XOOM Energy Texas, LLC
P.O. BOX 660133
DALLAS TX 75266-0133

XOOM Energy Headquarters

XOOM Energy, LLC
11208 Statesville Rd.
Suite 200
Huntersville, NC 28078

Satellite Offices

Michigan Office

XOOM Energy Michigan, LLC
755 W. Big Beaver Rd., Suite 2020
Troy, MI 48084
248.480.7264

New Jersey Office

XOOM Energy New Jersey, LLC
804 Carnegie Center
Princeton, NJ 08540

Ohio Office

XOOM Energy Ohio, LLC
33570 Lake Rd.
Avon Lake, OH 44012

Texas Office

XOOM Energy Texas, LLC
One Shell Plaza
910 Louisiana St.
Houston, TX 77002
XOOM Energy Texas PUC License #10203

 

Media Relations

info@xoomenergy.com